Warranty Coverage

All The Orphans pieces are warranted against manufacturing defects by a 14-day official limited warranty from the date of purchase. A lifetime color/plating warranty is restricted to stainless steel pieces only. Materials such as brass, 925 silver etc are not covered under this warranty. 

This warranty covers manufacturing and color/plating defects, not including damage caused by:

  • excessive wear.
  • lack of care.

During these warranty periods, if a defect arises in the product and it is deemed by The Orphans to be a manufacturer's defect, follow the instructions for returning the product.

The Orphans will, at its option, to the extent permitted by law, either 1 time

  • repair the product using new or refurbished parts.
  • replace the product with a new product that is equivalent to the product that is to be replaced.
  • refund to you all or part of the purchase price of the product.

The Orphans shall have no obligation to repair, replace, or refund until the defective product is returned to The Orphans. A replacement product will not assume the remaining warranty of the original product. When a refund is given, the returned product becomes The Orphans property.

Obtaining Warranty Service

For specific instructions about how to obtain warranty service for your The Orphans piece, or questions of whether your product is covered, please contact The Orphans customer service. The Orphans customer service may be reached by emailing help@theorphans.store

Exclusions and Limitations

This Limited Warranty applies to all pieces manufactured by The Orphans. This Limited Warranty does not apply to damage caused by

  • accident
  • abuse
  • misuse
  • misapplication
  • use of non-the Orphans products.

Do not expose your jewelry to harsh chemicals or environments, as they can alter the appearance of the product. These include, but are not limited to:

  • liquid silver polish
  • pools
  • hot tubs
  • salt water
  • spas
Avoid sleeping while wearing your jewelry. Please refer to the cleaning and care instructions for additional information on caring for and protecting your The Orphans piece. Failure to follow these instructions may constitute abuse, misuse, or misapplication of your piece.

THIS LIMITED WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. IF THE ORPHANS CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. THE ORPHANS IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY. NO THE ORPHANS RETAILER, AGENT, OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION, OR ADDITION TO THIS LIMITED WARRANTY.

For more information, email us at help@theorphans.store